Refund policy
Refund Policy
Clog Studios offers a hassle-free refund policy to ensure your satisfaction with every purchase.
Refund Window
You have 30 days from the date of purchase to request a refund or return. This period begins on the date your order is delivered or marked as available for pickup.
Conditions for Refunds
Items must be:
- Unused and in original condition
- In original packaging with all tags attached
- Accompanied by proof of purchase
Refund Process
To initiate a return, please contact our support team at supportclogstudios@gmail.com with your order number and reason for the return. We will provide you with return instructions and a shipping label if applicable. Once your item is received and inspected, we will process your refund within 5-10 business days.
Exceptions
The following items are non-refundable:
- Items purchased on final sale (clearly marked at checkout)
- Customized or personalized products
- Items damaged due to customer misuse
- Items returned after 30 days
Refund Method
Refunds will be issued to the original payment method. Depending on your financial institution, it may take 5-10 business days for the amount to appear in your account.
Contact Us
For refund inquiries, email us at supportclogstudios@gmail.com. We aim to respond within 24-48 hours.